I see it time and time again. Clients who walk in the door of the salon and I know right away that no matter what we do they will not be satisfied when they leave. That is one of the hardest parts of my job. I love what I do, truly. I am confident and educated enough to be able to execute just about anything thrown my way. There are just many situations where no matter how great of a job I do, the client isn’t going to be happy and there is nothing I can do about that. Don’t let this be you the next time you walk into a salon. You should leave happy and feeling great with the best hairstyle for YOU and your hair. Dont set yourself up for failure.
How does one set themself up for failure you ask? After all they are coming to salon and wanting a service and if we are so “great” we should be able to do it right? After all you are the professional, so what is wrong with you? Why can’t a I find a hairstylist to give me the cut/color I want? These are all good questions and valid points, but not where the problem lies at all. The reason I want to address this is not to offend you, but to educate you. I want each of you be able to go to your next hair appointment and leave with THE style that you have always wanted. There are many factors that play into the outcome of getting what you want and also being realistic about your options.
If you walk into a salon and already are doubtful you are going to get what you want and have a negative attitude about it you are not going to leave with what you want even if the stylist does just what you asked for. You came in with doubt, fear and negativity and that is what you will leave with. Isn’t this true in all areas of our lives? I know it is. The old saying “you get what you give” or “treat others how you want to be treated”. Well, it is true. You should most definitely tell your stylist how you feel, what you like and don’t like and even past services you received that you didn’t like. They need to see the full picture to get to know you and what it is you are looking for. This is especially true if you are working with your stylist for the first time. I see this happen a lot when a new client has lost their old stylist who they LOVED and now they have to find a new stylist when it is the last thing they want to do. Attitude is everything so go in with a smile and positive attitude and I can assure you success.
Are you being unrealistic about your expectations? We have to be honest with ourselves about what our hair will and will not do as well as what we have for time in our day to put into our hairstyle and the budget we have to maintain our hair. All of these things need to be considered when trying to find THE perfect hairstyle. I love when clients bring pictures in to show me what they like and don’t like. The problem is that most of the pictures in magazines come with gorgeous models with thick perfectly styled hair. None of that is realistic for most of you. These models spend hours in hair and makeup and most likely have some sort of hair extensions in their hair. The photos you bring work, when you understand that and realize you are NOT going to get exactly what the picture shows. If you don’t realize that or don’t want to then you just set yourself for failure.
Have you ever gone to your stylist and said “Do whatever you want”? I am serious, have you? Think about it, this person has been your stylist for years. They know you, your family, your lifestyle, the things you like and don’t like. If you are happy with this stylist and what they have been doing, give it a try. Why not? You may be surprised at what they have to say and what they can do and they most likely have not offered that to you because you have never been open to trying something new before. I can tell you I do my best work when people are open-minded and trust me. Ask my clients, it is true. So, you should think about this at your next appointment. Hair Stylists have a hard job and in order to make it in this industry you HAVE to LOVE what you do. What we want is to make people look and feel good when they leave the salon, it is always the goal and it really is the most rewarding job. I lose sleep at night when clients leave unhappy, blaming myself and analyzing the situation. I know going in what needs to happen and I never set myself up for failure, so why should you?